#FASTSTONE VIDEO CAPTURE SPEAKER FAILED RAR#
Use a zip or rar program to package the data (recommended).Ħ. If you know you have 64bit Windows, also select the button and save a SECOND file as 64****DxDiag.txt, (again replacing the **** with your name).ĥ. NOTE: save as ****DxDiag.txt, (Replacing the **** with your name - to identify your file when downloaded).Ĥ. In the window that opens, select the button and save the file somewhere you can find it (like your desktop). In the Search box (XP users click RUN to see this box) type: DXDIAG and press ģ. The information is used to identify what PowerDirector you are using.Ģ. Note down the information in the pop up display
Click on the name PowerDirector - top right of the User Interface The information below are guides for members.ġ. Provide the dxdiag log file as an attachment, see Part B below What background processes / programs running (especially important for problems with the burning)?ġ2. What type of blank disk was used, if you have a burning create issue?ġ1. What burning software is installed on your PC?ġ0. What other video editing programs are installed - just in case there is a software conflict.ĩ. What codec packs installed? See PD's Readme html fileĨ. What anti-virus solution is installed on your PC?ħ.
A detailed step by step description of the problem. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample, please provide one as an attachment.ĥ. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)Ĥ. Which operating system do you use, W8, W7, Vista, XP?ģ. Please provide answers to the following in your post on this forum.ġ. The official support from Cyberlink is accessed via this link: The forum of users, for users and no official support forum.
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